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We had a staff member be added as a guardian, however when when attempting to start an account for the child their last name did not appear as a family unit.
We had a staff member be added as a guardian, however when when attempting to start an account for the child their last name did not appear as a family unit.
Adding someone as a guardian does not auto-generate a family. To create a family click on People tab near the top of the screen, click +Family in the left column, and a window with pop up to fill out and create the family as well as add a guardian.